One of the largest railway networks in the world, the Indian railways ferry more than 20 million people every day. When passengers board the trains, the TTE (Traveling Ticket Examiner) checks their tickets. But did you know that the TTE has a host of other duties apart from ensuring that no one is traveling ticketless?
As consumers of the services of the Indian railways, it is essential we have complete knowledge of the roles and responsibilities of the TTE.
- The sleeper coach TTEs are required to report for duty half-an-hour before the scheduled departure of the train.
- It is mandatory that TTEs wear neat and clean uniforms along with the TTE’s badge to distinguish them while on duty. In case a TTE is in civilian clothes, you can report him to the station master officer.
- He shall assist the passengers traveling in the coach in obtaining food, refreshment, etc.
- It is the duty of the TTE to allot berths/seats, which are vacant, to passengers at intermediate stations on realization of fare/surcharge as per rules on first come first served basis or according to the priority on the waiting list if such a list is kept at the station.
- The TTE ensures that berths/seats exclusively set aside for ladies are allotted to ladies only and men are prevented from occupying such accommodation.
- He shall pay prompt attention to all complaints from passengers in regard to non-working of fans, lights, lamps, etc, and take necessary remedial action to get them rectified.
- He shall ensure that the end doors of vestibuled trains are kept locked between 10 PM to 6 AM to prevent outsiders entering the coach.
- TTEs assigned to sleeper coach shall ensure that unallotted vacant sleeper berths are kept folded up and hinged so that they are opened up only on allotment to passengers.
- The TTEs carry blank FIR forms for making them available to the passengers in case of any incident of theft of luggage, etc. Such forms duly filled in be handed over to the next GRP Post at the scheduled stoppage for further action in the matter.
To know more about the duties of TTEs, click here.