Voice Of Consumer: A Bengaluru Restaurant Charged Me Rs. 125 For A Bottle With MRP Rs. 35

Bharat Nayak Karnataka

May 14th, 2016 / 8:11 PM

Source: Bengaluru

A week ago, a family had gone for dinner at Punjabi by Nature, a posh restaurant in Bengaluru’s Whitefield area. After their dinner when the bill was handed over, they were shocked to see that the for four packaged mineral water bottle they had ordered, they were charged Rs 500. But MRP written on the labels of each of the bottles was only Rs 35.

Each of those Rs 35 bottles was charged Rs 125. But this was not all. One thing to note in the bill is that Rs. 500 charged is not inclusive of any of the taxes, the taxes are charged separately. When they wrote about it on Zomato, they allegedly removed their comment without notifying them.

Ideally, the customer should have been charged Rs 35, which is the MRP and then on the MRP, taxes like Service tax, Service charge, Swachh Bharat cess and VAT can be levied. But here the restaurant exaggerated the MRP from Rs 35 to Rs 125 which is wrong and illegal. 

We often see water bottles are charged above MRPs in many places and customers pay thinking it is legitimate to charge more than MRP. On April 20, 2016, Union Minister Ramvilas Paswan urged consumers to file complain if packaged drinking water is sold above the maximum retail price (MRP) at places like five-star hotels, cinemas and airports so that the government can take strict action against such sellers. He further said,”There is a lack of awareness among consumers on such issues. Be it cricket stadium or five star hotel or airport, if consumers see they are being charged more than MRP for packaged drinking water they should file complaint. We will take strict action.”

This is just not a single case, many restaurants in Bengaluru are overcharging their customers. Here is one more example where the customer was charged Rs. 200 for a bottle with MRP Rs. 40.

The Logical Indian thanks the customers for bringing this to light and urges citizens to never to pay more than MRP and to file a complaint with the authorities if anywhere they are charged more than MRP.  We request the aforementioned restaurants to look into the matter and issue an explanation on the same. Consumers can also reach out to this website to register their complaints. 

If you too have a similar story to tell, send us your story at [email protected], we would do the best in our capacity to spread awareness and resolve the issue.


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