Fell Sick Due To Rats & Filth In Her Train Compartment, She Got Rs 19,000 After She Took Railways To Consumer Forum

The Logical Indian Crew Maharashtra

July 18th, 2018 / 3:28 PM

Railway Compensation

Image Credits: Sheetal Kanakia/FB

A woman fell ill after travelling in the Mumbai-Ernakulam Duronto train with her relative in 2015. The train compartment was said to be extremely unhygienic with rats running around, dirty berths and unsafe water supply. Now the consumer forum has awarded her a compensation of Rs 19,000, albeit three years later, The Times of India reported.


What happened?

Sheetal Kanakia, a lawyer by profession had accused the Central Railways of deficiency in services. Sheetal said that when she and her relative found the compartment in such deplorable condition, they raised a complaint. However, they were in for a shock as they allegedly were told that rats were a normal thing, rendering an excuse of insufficient time “to clean such a big train”. The two then gave a written complaint to the ticket-checker, however, they did not receive any response and even their calls to the authorities went unanswered. In the complaint, it said that due to the unhealthy food served, their health was affected and even their holiday was impacted. They also said that they had to undergo mental agony on top of the physical discomfort. A refund of the Rs 6,600 paid for the tickets with compensation for the agony and harassment was sought. Sheetal also submitted the copy of their tickets, complaint copy and medical treatment taken from family doctor in Mumbai.

However, the railways denied all the allegations levied saying that fumigation was done on a regular basis.


Railways asked to provide compensation

On December 2, 2015, Sheetal and her relative Hema Kanakia submitted a complaint before the South Mumbai District Consumer Disputes Redressal Forum.

The forum observed that the railways could not furnish concrete evidence to support their denial. The Forum held, “At one side, opposite party (railways) stated that the train was properly cleaned as per schedule, all plates and utensils were properly cleaned, food was proper. In this respect, they would have submitted the records but they failed to do so.”

Posted by Sheetal Kanakia on Monday, July 16, 2018

Posted by Sheetal Kanakia on Monday, July 16, 2018

The forum observed that the complaints submitted to the officer-in-charge on the onward and the return journey were acknowledged. It added, “It is pertinent to know that the complainants had purchased premium type of tickets for travelling through railway, then it was binding on the opposite party to provide premium type of services to complainants.”


Also Read: Consumer Court Asks IRCTC To Pay Rs 25,000 To Passenger For Sending Wrong Text Alert


Contributors

Written by : Shraddha Goled

Edited by : Abhinav Joshi

Share your thoughts..

Related Stories

Flexi-fare

Air Travel Better Than Paying For Premium Trains Like Rajdhani & Shatabdi: CAG

IRCTC

Consumer Court Asks IRCTC To Pay Rs 25,000 To Passenger For Sending Wrong Text Alert

Samsung Defective Television

Telangana: District Consumer Court Orders Customer To Pay Rs 10,000 To Samsung For Defective TV

Indian Railways To Pay A Fine Of Rs 75,000 To The Passenger Whose Seat Was Occupied By Others

Railways Compensation Family

Railways To Pay Rs 30,000 Compensation To A Family That Could Not Access Toilet For 90 Minutes

Misled By IRCTC, Customer Got Compensation Of Rs 7,000

Latest on The Logical Indian

News

Pune: Maratha Outfits On Indefinite Strike Demanding Termination Of Police Cases Against Agitators

News

Pune: Pining Lover Puts Up 300 Banners To Apologise To Girlfriend; Leaves Police Upset

Fact Check

Fact Check: Impostor In Army Uniform Falsely Accuses Kerala CM Of Hindering Rescue Work

News

Report Says 51,837 Factories Operating In Delhi’s Residential Areas

News

TN: Bring Your Utensils & Avail 5% Discount On Takeaways In Restaurants

News

Police Arrest Duo Who Claimed In Viral Video To Have Attacked Umar Khalid

x

Stories that deserve attention, delivered to your inbox!

Handpicked, newsworthy stories which deserve the attention of a rational generation.