Indian Railways Launches Integrated Social Media Platform For Real-Time Grievance Redressal

The Logical Indian

June 16th, 2016 / 4:34 PM

Image Source: eletsonline

With the ever increasing use of Social Media and its impact in the day to day life of public, it has become a preferred medium for people to interact with large organizations world over. In this direction Indian Railways has been successfully handling more than 7000 tweets daily of various nature (complaints/suggestions/assistance). After its immense success (more than 10 lakhs followers on Twitter), Indian Railways will now be interacting with its fans and followers on Facebook through leveraging IT for prompt and speedy resolution of
issues. The Integrated Social Media platform is made functional from 15.06.2016 for the posts received on Twitter and Facebook.

The Union Railway Minister Suresh Prabhu has launched integrated social media platform on Facebook and Twitter for real-time and faster redressal of grievance of the passengers.

According to a Times Of India report, Mr. Prabhu has invited all Facebook users to interact with them on the social media platform and contribute to improve the services of Railways.

Passengers or rail users can post their grievances, suggestions or assistance to the Facebook page of “Ministry of Railways”. A railway official told Times Of India, that a system has been installed to analyse Facebook posts and those will be forwarded internally to the concerned divisional railways manager (DRM). Based on the post, the DRM will take action. The Railway Board Level will monitor whether the DRMs have satisfactorily taken action.


The Logical Indian appreciates the initiative taken up by the Indian railways. Often we see passengers face harassments from railway staffs and co-passengers on the train. A system like these will help the passengers to make their grievances heard. We hope railway officials will be able to take necessary actions to help the passengers resolve their problems.

To read more, click here

 


Contributors

Edited by :

Share your thoughts..

Related Stories

Earn Cashback For Going Green; Indian Railways’ New Initiatives To Reduce Plastic Pollution

Under New Policy, Passengers Need Not Pay For Food Purchased On Train If Bill Is Not Provided

Platform fixing

Platform Fixing: A New Trend Reported In Bihar Bribing Railway Officials To Change Platforms

Railways Sleeping Hours

Railways Cut Down Sleeping Hours For Passengers By An Hour To Avoid Quarrels

Price Of Meals On Trains

Indian Railway Tweets The Actual Prices Of Meals And Beverages On Trains; Know About Them

Rail Accident

3rd Accident In 2 Months: 39 Dead, 50 Injured After Jagdalpur-Bhubaneswar Express Derails

Latest on The Logical Indian

News

Gujarat: Sweeper Seen On Camera Giving Stitches At Civil Hospital, Officials Say It Is An Usual Affair

News

Explain Why Yogi Adityanath Should Not Be Prosecuted: SC Asks UP Govt

Sponsored

It’s Not Hard to Make A Conversation. This World Senior Citizen Day, Let’s Try To Connect With Our Elders

News

Bihar: Miscreants Beat Up & Attempt To Set Professor Ablaze Over Anti-Vajpayee Post

News

Pune: Maratha Outfits On Indefinite Strike Demanding Termination Of Police Cases Against Agitators

News

Pune: Pining Lover Puts Up 300 Banners To Apologise To Girlfriend; Leaves Police Upset

x

Stories that deserve attention, delivered to your inbox!

Handpicked, newsworthy stories which deserve the attention of a rational generation.