Telangana: District Consumer Court Orders Customer To Pay Rs 10,000 To Samsung For Defective TV

The Logical Indian Crew

November 20th, 2017

Samsung Defective Television

Image Credit: D Ravi Chandra

On October 30, the District Consumer Forum, Warangal passed a judgement that asked complainant, Ravi Chandra D to pay a sum of Rs 10,000 to Samsung Electronics.

Ravi Chandra had filed the complaint with the Consumer Forum in December 2016 after he had received a defective television from Samsung. The judgement to that case has come after almost a year.

Speaking to The Logical Indian, Ravi said, “I had ordered a television from Samsung but what was delivered to me had some manufacturing defects. There were 10-15 black patches on the screen with 5-8 blue patches in the middle of the TV screen, and hence I contacted the local Samsung service centre.

Complaint Lodged

The complaint was raised on the same day, and he was assured by the customer care that his concern would be taken care of in 24 hours.

After inspection, it was established that the TV did have major defects and said that Samsung would be refunding the amount within 15 days. Ravi received a confirmation from Samsung in two days about the refund, but it was not done.

A few days later, the consumer service approached Ravi with another TV and on seeing it was in “open” condition without any company seal, he rejected it. But Samsung rejected the charge stating that the product was not in open condition.

Tired and angry, Ravi decided to file a complaint to the District Consumer Forum in the hope of redressal.

Ravi had requested for a refund of an amount of Rs.62,720 for the television along with interest at the rate of 36% per annum from 23-06-2016 till the realization; a sum of Rs.20,000 as compensation of mental agony and Rs.10,000 towards incidental expenses and costs.

Samsung claimed that it had attempted to replace the TV, but Ravi denied it, arguing that it had no seal. They even wanted to send a demand draft, but Ravi was not willing to return the defective unit until the amount is credited to his account and the same is admitted by the opposite party.


Consumer Court Verdict

The consumer court, in its verdict, directed Samsung to replace the television with same specifications to Ravi. It also directed Ravi to pay a sum of Rs 10,000 to Samsung because it had kept the defective piece to himself without making adequate effort to return it.

 

 

Share your thoughts..

Related Stories

Axis Bank Ordered To Pay Rs. 10 Lakhs To Customer For Fraudulent Transaction

Clearance sale

For Selling Fridge Without Guarantee Card In Clearance Sale, LG Electronics And Dealer Directed By Consumer Court To Compensate

Samsung Heir Found Guilty Of Corruption, Sentenced To 5 Year Imprisonment

This Man From Delhi Wins A 12-Yr-Long Legal Battle Against A Car Company To Get His Car Repaired

Samsung Group Chief Arrested

South Korea Arrests Head Of Samsung Group For Involvement In Massive Corruption Scandal

VAT On Discount Goods

No Need To Pay Value Added Tax (VAT) On The Products Sold At Discount Rate: Consumer’s Body

Latest on The Logical Indian

My Social Responsibility

This Man From Andhra Pradesh Is Uplifting His Village With Help Of Villagers, Friends And Government

News

Karnataka: Aadhaar Project Director’s SIM Disabled Due To Aadhaar Issues

Awareness

$500 Million Missile Deal Between Israel And India Is Back On: Benjamin Netanyahu

News

Setback For AAP: EC Recommends Disqualification Of 20 AAP MLAs For Holding ‘Office Of Profit’

Get Inspired

Meet Doctor At Police Station: A Police Station In Kerala Runs Pediatric Clinic On Sundays Giving Free Medicines

News

Kerala Man’s Fight For Justice Gets Fruitful Effect, CBI To Probe The case