According to India Today, at least 50 people in Delhi-NCR employed with companies located at Unitech Cyber Park in Gurgaon, lost their hard-earned money after swiping their debit cards at an HDFC Bank ATM in the IT hub.
According to Financial Express, Neeraj Jain and Naresh Nodia on May 1 received SMS alerts of large sums of money being withdrawn from their accounts in United States. After they filed complaints in the matter, several other victims also came forward with the same complaint. Police investigation into the complaints posted by victims revealed that a device installed in the ATM machine cloned the cards and provided their details. Police suspect that the device was installed in April and the scamsters collected data of all those who swiped their cards. By the end of April, as soon as people received their salaries, money from their accounts was transacted.
Several victims tweeted details of the fraudulent activity.
Deleted the first post mistakenly.
I also lost my 22536 INR on 1st may at 3:08AM after using my ICICI bank debit card at hdfc atm in unitech cyber park’s ground floor.
— Shubhankar Chawla (@Xmokoholic) May 4, 2018
I lost 50K yesterday in this fraud. This is big money for us all. I think, This is happening due to unitech cyber park ATM in gurgaon sec 39@narendramodi @aajtak @delhipolice @gurgaonpolice @rajnathsingh@ICICIBank @HDFC_Bank @IBN7 @abpnewstv
— Bharat Bhushan (@BBHadoop) May 2, 2018
@HDFCBank_Cares @HDFC_Bank What is going on HDFC? I have almost 15 users from my office which are victims of debit card fraud. ATM at unitech cyber is compromised. No one is registering FIR. What should we do? Too much money on stack. SOS
— akash (@CODE_Akash) May 2, 2018
In response to the wide outcry in social media, HDFC Bank has promised to refund the money to the victims. Head of corporate communication, HDFC bank, Mumbai, Neeraj Jha tweeted:
An incident involving our ATM in Gurugram has come to our notice. While a police complaint is being filed, matter will be investigated to get to the bottom of this, we’d like to assure all customers that there’ll be no financial loss to them. Deeply regret the inconvenience.
— Neeraj Jha (@NeerajHDFCBank) May 4, 2018