A customer allegedly found a piece of glass inside a Korean Veg Burger at Jimis Burger’s Andheri outlet in Mumbai on August 16, 2026, prompting a complaint by her father to the police and the food safety authorities. According to the complaint, the customer alerted restaurant staff, who allegedly discarded the glass piece.
The restaurant’s response to the allegation was not available at the time of reporting. The incident raises concerns about food-safety checks and how restaurants handle complaints involving potentially hazardous foreign objects.
Customer Raises Food Safety Concern
The customer reportedly discovered the glass piece while eating a Korean Veg Burger at the Andheri outlet. According to the complaint, she informed the restaurant staff about the alleged foreign object, following which the piece was allegedly thrown into a dustbin. Her father subsequently approached the police and also contacted the Food and Drug Administration (FDA) authorities in Maharashtra. The restaurant’s response to the allegation remains awaited.
What Consumers Should Do
The incident highlights why consumers should retain evidence when they encounter a suspected food-safety issue. The Food Safety and Standards Authority of India (FSSAI) advises consumers to attach supporting evidence such as photographs of the food and bills when filing complaints through its Food Safety Connect platform. The system allows complaints concerning food premises, restaurants and online food-delivery platforms to be submitted and tracked.
For Maharashtra, FSSAI lists the state consumer grievance helpdesk at 1800 222 365 and provides the state food-safety authorities as a route for complaints. FSSAI also maintains a national helpline, 1800 11 2100, available from 7 am to 11 pm.
Why Foreign Objects In Food Matter
A piece of glass in food can pose a serious physical hazard if swallowed, making prevention, inspection and proper handling of consumer complaints essential. FSSAI guidance documents specifically recognise “foreign object” as a food-safety complaint category and recommend recording details such as the product consumed, date of consumption, nature of the complaint and any symptoms or medical attention required.
At present, the reported incident remains an allegation and any regulatory findings or investigation outcomes would be necessary to establish how the object entered the food and whether any food-safety protocols were breached.
The Logical Indian’s Perspective
Food safety is not simply about the quality of a meal; it is about ensuring that every consumer can eat without fear of preventable harm. Restaurants must maintain rigorous hygiene, food-handling and quality-control checks at every stage, while staff should be trained to respond responsibly when a customer raises a safety concern. At the same time, consumers should have clear, accessible and responsive channels to report such incidents, with complaints properly documented and investigated. Restaurants and authorities should also communicate the outcome of investigations transparently, while ensuring that allegations are examined fairly and that all stakeholders have an opportunity to present their side. What more can restaurants and food-safety authorities do to strengthen accountability, improve complaint handling and ensure that incidents like these do not happen again?
A customer has alleged finding a piece of glass inside a Korean Veg Burger at Jimis Burger's Andheri outlet in Mumbai on August 16.
— The Logical Indian (@LogicalIndians) August 21, 2026
According to reports, the customer raised the issue with the restaurant and a complaint was subsequently filed with the police and the Food and… pic.twitter.com/0RuIcTAvi4
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