Karl Raymond Foster, an expat, who was going to the Delhi Airport on January 11 in an Uber, narrated how his Uber driver hit a pedestrian, but kept moving without a care.
Uber replied to The Logical Indian saying, “Upon learning about the incident, we immediately removed the driver’s access to the app. We also informed the rider that we stand ready to assist the law enforcement authorities in their investigation in any way we can.
As per our policy, a written response via email was shared with the account holder (rider) and Karl was informed about the same.
We urge our riders to use the emergency button in such scenarios as this helps them in connecting with the local law enforcement authorities, who are best placed to take action in situations like this and file an FIR to ensure appropriate action.
As always, we will work with law enforcement officials and provide required information to assist them in their ongoing investigation.
Uber is committed to ensure safety of its riders and driver partners. Having said that, we strongly believe that safety is a shared responsibility where Uber, riders, driver partners and the law enforcement, all have a role to play.”