March 14th, 2015
For a disgruntled customer, there are limited options to get their problems solved. After waiting for more than 200 days to get his Renault Duster’s electric and air-con issues fixed, Rajesh Pareta, Kota-Rajasthan based businessman came up with a creative idea and decided to donate his problematic vehicle to the Morak Station Gram Panchayat on the condition that it would be used as a garbage collection bin. The owner, himself pasted the stickers (which translate to: garbage bin) on the vehicle before donating it to the Gram Panchayat.
Usually the companies do not take their customers seriously, but when the customer gets real serious, it can cause huge damage to the reputation of the brand. Hope all the brands take a lesson from this and do not take their customers for granted.