A record of over 93,000 public grievances against various government departments have been settled by the Centre within a month’s time. The public grievances are related to railways, RTI matters, Court matters, Subjudice matters, religious matters, suggestions and feedback etc.,
A total of 1,00,903 grievances were received in August alone and of these 93,379–or 93 per cent–have been resolved, Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh said on Thursday.
“We have resolved the highest number of grievances. The government’s efforts is to minimise the pendency and to ensure quick disposal of complaints from the citizens,” he told PTI.
In the last two years, the number of grievances being received had multiplied. This is an indication that citizens have faith in the redressal mechanism of the Central government, said Singh.
8,81,132 public grievances were received in 2015. While 2,70,255 cases were received in 2014. During 2012, a total of 1,76,126 such grievances were received as against 2,09,637 in 2013, according to an official data.
The government has adopted a new practice of making random telephone calls to different complainants for a reality check and verification of grievance redressal as well as to receive their feedback.
Singh has asked every departments to ensure that all the grievances of the public should be resolved within a maximum of two months time.
People can raise their complaints at Centralised Public Grievances Redress and Monitoring System (CPGRAMS) portal–aimed at providing the citizens with a platform for redressal of their grievances. The complaints received on this platform are redressed by the ministry, department or state government concerned.
This is indeed a good progress of the government. The Logical Indian appreciates the government’s step and hope that it continues to serve the people of the country. At the same time, we hope the grievances were solved in best possible manner.