Bengaluru Police Commissioner's Viral Tweet On Pizza Delivery Deadline Sparks Debate
We often order Pizza and expect it to make it to our door within 30 minutes. If the delivery personnel fails to deliver before the deadline, we demand it to be free.
Sparking debate on the 30 minutes delivery by Pizza outlets, Bengaluru's Police Commissioner tweeted that it was time to understand if it was worth expecting delivery personnel to risk their lives just to stick to the delivery deadline.
IPS officer Bhaskar Rao's tweet triggered a debate among people, asking them if they would accept a free pizza from a delivery person who failed to deliver it before the deadline. Rao urged the pizza companies to extend the deadline to 40 minutes given the risk all the delivery persons take.
"Do we have the heart to get a free pizza from a kid who is risking his life just because he crossed over 30 minutes? I am seriously considering asking Pizza companies to make it 40 minutes as these kids risk their lives by breaking all Traffic rules," tweeted Bhaskar Rao.
Do we have the heart to get a free pizza from a kid who is risking his life just because he crossed over 30 mns. Am seriously considering asking Pizza companies to make it 40 mns as these kids risk their lives by breaking all Traffic rules.— Bhaskar Rao IPS (@deepolice12) January 21, 2020
Several netizens agreed with Rao and criticized delivery companies for putting pressure on their employees.
It's a stupid concept, particularly in a service industry that penalises its staff for reasons beyond their control. The pressure it puts on the delivery mechanism as well as unrealistic expectations from customer end, motivated by a consumerist freeloader culture, is ridiculous!— Deepti (@MeDamselDee) January 21, 2020
Thank you for raising this issue sir.— Dr Sumangal Bose (@DrSumangal) January 21, 2020
Road safety is not merely a rulebook, it's a matter of Life.
Several netizens posted supportive replies and some suggested other alternatives.
Dear Commissioner, extending the time will not keep these kids safe. What will is the traffic police enforcing rules stringently. At present they're just interested in overspeeding & doc check. While this is important so is wrong parking, driving on the wrong side & many more.— V M Raghunath (@vmraghunath) January 21, 2020
Food delivery app Swiggy also replied to a tweet which pointed out that Swiggy and Zomato delivery boys often skip signals and overspeed in order to meet the delivery deadline.
Hi there, we understand your concern. We do not condone traffic violations of any nature. If you witness the same, please highlight it to us by contacting us at 080-46866699. Have a good day ahead.— Swiggy Cares (@SwiggyCares) January 21, 2020
The commissioner, responding to the tweet, threatened to take action against the management next time a Swiggy delivery executive meets with an accident or gets fined for violating traffic rules.
Mr Swiggy Cares, you are the biggest violators and have the temirity to tell me that you adhere to rules, your boys beg cops to let them go as you penalize them, next time a Swiggy kid bleeds on road, be sure, you management will be behind bars.— Bhaskar Rao IPS (@deepolice12) January 21, 2020
Delivery personnel often forgo time with their families and loved ones because of their odd working hours. Additionally, they spend a large duration of their day stuck in traffic and pollution, and later also face harassment and penalties from customers for delivering the order late.
Speaking to The Logical Indian, Adil, a delivery executive in Bengaluru said: "When customers get angry at us for late delivery, all we can do is apologise. However, we always try to deliver the order on time."