Bangalore Police have introduced a Remote FIR Centre (RFC) at Mantri Mall in Malleshwaram. It is a Kiosk manned by two policemen. Anyone can approach the kiosk and register an FIR via video conference with the control room. Powered by CISCO systems, the kiosk contains a large monitor with a touch-screen keypad, a laser-pointer to scan and display documents, a top-notch scanner, and a printer.
FILE AN FIR IN JUST 4 STEPS:
1. As soon as a complainant walks into the kiosk, a cop will explain the step-by-step procedure to be followed. Constables Srinivas Prasad and Ramachandra attached to the Malleswaram police station have received a three-day training on handling people at the RFC and have been directed to guide them.
2. Pressing a button on the keypad will connect the complainant to the FIR centre or control room located on the first floor of the Traffic Management Centre on Infantry Road, which is presently being manned by six officers.
3. An investigating officer or ‘expert’ of the rank of sub-inspector or higher will receive the complainant’s call and a video conference will begin.
4. The victim will explain his/her predicament and be advised on how to go about filing a complaint. It will also be the job of the investigating official to explain the difference between a non-cognizable report and an FIR, in case the nature of the complaint is mild.
“Once the victim explains the situation, he/she will be directed to write down the complaint using a paper and pen provided. The complaint will then be scanned using the scanner in the kiosk, and sent to the centre on Infantry Road. The officer there will go through the contents, append the necessary IPC sections, and register a formal FIR. He will then issue the print command, and a copy of the FIR will be printed from the printer in the kiosk for the complainant to take,” said a senior police officer, explaining the process.
The Logical Indian salutes Bangalore Police for introducing such people friendly initiatives. At long last, our police services are slowly moving away from the oppressive force it used to be during colonial times!
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