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The national consumer forum has asked a multiplex in Delhi to pay a patron Rs 11,000 for refusing to allow its customer to take a Rs 20 water bottle inside even though it had not made provision for free, clean drinking water inside the cinema hall.
“If a cinema hall, while prohibiting carrying of drinking water inside the hall, fails to make potable drinking water available to the cine-goers, it will be an act of deficiency in rendering service to them, they having paid a substantial amount for watching the movie in a comfortable and satisfying environment,” a bench of Justice V K Jain and Dr B C Gupta said as reported by The Times of India.
The National Consumer Disputes Redressal Commission (NCDRC) has ruled that cinema owners should either provide drinking water free of cost to patrons or let them carry their own water bottles.
Three Agartala residents moved to consumer forum seeking compensation for deficiency in services and unfair trade practices by the theatre owner. The Rupasi Multiplex has been directed to pay fine by September 10.