Misled By IRCTC, Customer Got Compensation Of Rs 7,000

The Logical Indian

August 13th, 2016

Source & Image: The Hindu

An Indian railways customer got compensation of Rs. 7,000 along with ticket and RTI costs on the directives of Consumer court. The compensation was for his suffering due to deficient service by the IRCTC (Indian Railway Catering and Tourism Corporation).

IRCTC is a subsidiary of the Indian Railways. It handles the catering, tourism, and online ticketing operations.

As per The Hindu reports, Gopal Bankatlalji Bajaj, from Kamothe in Navi Mumbai, had booked his train ticket through the IRCTC on May 5, 2013, in Nagpur-Mumbai Express to travel from Amravati to Mumbai.

He had booked the ticket online by paying Rs 300. He received his PNR number and confirmation on his mobile via an SMS from IRCTC. He also got an email confirmation of the train schedule.

However, when he reached at Amravati station at the scheduled time, he was informed that it was late by four-and-a-half hours.

He had to get a general ticket of another train for Rs. 180 to reach his office on time next day. He traveled the entire distance with extreme difficulty in the general (unreserved) compartment.

Later, he complained about the incident to Thane District consumer Redressal Forum.

As he was informed that the train was on time he sought the train running status on an RTI query from the IRCTC headquarters in New Delhi, which informed him that the train was running behind its schedule on that day.

The Consumer court observed that because IRCTC falsely informed that the train was running as per schedule, it has given deficient services to the complainant.

Forum ordered the IRCTC to pay the new ticket cost of Rs 180, and also the Rs 150 RTI cost along with 12 per cent interest from May 5, 2013, to the complainant, along with Rs 5,000 for his sufferings and Rs. 2,000 for his legal expenses.


The Logical Indian applauds the Consumer court’s decision. It gives hope to ensure the quality of services. And this case proves consumers’ voices are heard.

Share your thoughts..

Related Stories

IRCTC

Consumer Court Asks IRCTC To Pay Rs 25,000 To Passenger For Sending Wrong Text Alert

Railways Compensation Family

Railways To Pay Rs 30,000 Compensation To A Family That Could Not Access Toilet For 90 Minutes

Price Of Meals On Trains

Indian Railway Tweets The Actual Prices Of Meals And Beverages On Trains; Know About Them

Kanpur Train Incident

Only 10 Passengers Out Of Those Killed In The Kanpur Train Incident Eligible To Get Insurance Money

Indian Railways Insurance

Indian Railways Provide Rs 10 Lakh Insurance At 92 Paise For Every Booking, Know About It

Railway To Launch Yatri Mitra Sewa To Make Rail Travel Comfortable For Elderly & Differently-Abled Passengers

Latest on The Logical Indian

Exclusive

This Initiative From Pune Recycles Plastic To Turn It Into Cheap Fuel For Villagers

News

MP: Police Arrest 30 Carol Singers Singing On The Road, Right Wing Group Sets Priest’s Car Ablaze

News

On Nirbhaya’s Death Anniversary, Women To Meet & Sleep On Parks To Reclaim Public Spaces

News

BSP Corporator Takes Oath In Urdu, Stirs Controversy

Awareness

66% Dip In The Disbursement Of Funds To Promote RTI

Get Inspired

Remembering Param Vir Subedar Joginder Singh Who Laid His Life Fighting Chinese Until His Ammunition Ran Out