An Indian railways customer got compensation of Rs. 7,000 along with ticket and RTI costs on the directives of Consumer court. The compensation was for his suffering due to deficient service by the IRCTC (Indian Railway Catering and Tourism Corporation).
IRCTC is a subsidiary of the Indian Railways. It handles the catering, tourism, and online ticketing operations.
As per The Hindu reports, Gopal Bankatlalji Bajaj, from Kamothe in Navi Mumbai, had booked his train ticket through the IRCTC on May 5, 2013, in Nagpur-Mumbai Express to travel from Amravati to Mumbai.
He had booked the ticket online by paying Rs 300. He received his PNR number and confirmation on his mobile via an SMS from IRCTC. He also got an email confirmation of the train schedule.
However, when he reached at Amravati station at the scheduled time, he was informed that it was late by four-and-a-half hours.
He had to get a general ticket of another train for Rs. 180 to reach his office on time next day. He traveled the entire distance with extreme difficulty in the general (unreserved) compartment.
Later, he complained about the incident to Thane District consumer Redressal Forum.
As he was informed that the train was on time he sought the train running status on an RTI query from the IRCTC headquarters in New Delhi, which informed him that the train was running behind its schedule on that day.
The Consumer court observed that because IRCTC falsely informed that the train was running as per schedule, it has given deficient services to the complainant.
Forum ordered the IRCTC to pay the new ticket cost of Rs 180, and also the Rs 150 RTI cost along with 12 per cent interest from May 5, 2013, to the complainant, along with Rs 5,000 for his sufferings and Rs. 2,000 for his legal expenses.
The Logical Indian applauds the Consumer court’s decision. It gives hope to ensure the quality of services. And this case proves consumers’ voices are heard.