Jet Airways Fined More Than Rs. 50,000 For Serving Button In A Passenger’s Food In 2014

The Logical Indian Crew Gujarat

December 19th, 2017 / 6:44 PM

Courtesy: newsbytesapp, Times of India | Image Credit: Wikimedia, ytimg

A Local Consumer Court yesterday gave its verdict against Jet Airways for the passenger who found a button in his in-flight meal back in 2014.


The incident

On August 6, 2014, Hemant Desai, a resident of Surat, was flying with Jet Airways from Delhi to Ahmedabad in business class. After his ordered lunch arrived, he found a button in his garlic bread. He immediately raised the issue with the crew where they desperately tried to settle it there. But Mr Desai was not impressed and later sued the company for Rs 3 lakh.

Desai complained to the Consumer Dispute Redressal Forum, Ahmedabad (rural) with an affidavit by his co-passenger, a Member of Parliament, Parimal Nathwani.


The Judgement

The Company opposed Desai in the forum, claiming proofs, mentioning that Desai he did not turn over the button as evidence to either the crew or the consumer court. They also said the button did not harm him in any way. They accused Desai of non-cooperation when they reached to him about this. In response to this, Desai produced emails where the company has apologized and tried to settle things, which he had refused.

The court spoke against the attitude of the airways, declaring that ignoring inedible items in offered lunch despite charging very high is unprofessional behavior. Also, the crew’s response and refusal to provide him a complaint book was severe service deficiency.

The court, apart from ordering the airlines to pay Rs. 50,000 to the man for his agony, asked to cover his legal expenses also, with Rs. 5000 more.


Contributors

Written by : Aishi Roy (Intern)

Edited by : Pooja Chaudhuri

Related Stories

Russian Jet Crash

41 Killed, Including Two Children, As Russian Passenger Jet Crash-Landed At Moscow Airport

JetAirways Employees Salary

[Watch] Jet Airways Employees Put A Face To The Jet Airways Crises With Campaign #ClippedWings

Jet Airways Offers Leave

Jet Airways Crisis: Pilots Offered Leaves Without Pay; 200 Quit In Past Months For Salary Delay

Naresh Goyal Steps Down

Cash-Strapped Jet Airways’ Founder Naresh Goyal Steps Down From Board

SBI Seeks To End Jet Airways’ Financial Crisis Before End Of March

Jet Airways Crisis: Pilots To Go On Strike From April 1; Etihad To Separate Ways

Latest on The Logical Indian

News

Will Guru Nanak’s Kartarpur Bring India-Pak Closer?

Get Inspired

These Transgender Cabbies Are Helping Women Reach Home Safe

News

Bihar: Panchayat Asks 15-Year-Old Girl To Sell Baby Born After Her Rape For Rs 20,000 As ‘Compensation’

My Story

My Story: It Was A Rotten Hell, I Decided To End My Life But Was Too Scared

Get Inspired

Hyderabad Doctor Offered Free Treatment For Woman Who Was Given Triple Talaq For Crooked Teeth

News

Tamil Nadu: 25-Yr-Old Man Dies Of Asphyxiation While Rescuing Brother Who Was Cleaning Septic Tank

x

Stories that deserve attention, delivered to your inbox!

Handpicked, newsworthy stories which deserve the attention of a rational generation.