Jet Airways Fined More Than Rs. 50,000 For Serving Button In A Passenger’s Food In 2014

Supported by

A Local Consumer Court yesterday gave its verdict against Jet Airways for the passenger who found a button in his in-flight meal back in 2014.

The incident

On August 6, 2014, Hemant Desai, a resident of Surat, was flying with Jet Airways from Delhi to Ahmedabad in business class. After his ordered lunch arrived, he found a button in his garlic bread. He immediately raised the issue with the crew where they desperately tried to settle it there. But Mr Desai was not impressed and later sued the company for Rs 3 lakh.

Desai complained to the Consumer Dispute Redressal Forum, Ahmedabad (rural) with an affidavit by his co-passenger, a Member of Parliament, Parimal Nathwani.

The Judgement

The Company opposed Desai in the forum, claiming proofs, mentioning that Desai he did not turn over the button as evidence to either the crew or the consumer court. They also said the button did not harm him in any way. They accused Desai of non-cooperation when they reached to him about this. In response to this, Desai produced emails where the company has apologized and tried to settle things, which he had refused.

The court spoke against the attitude of the airways, declaring that ignoring inedible items in offered lunch despite charging very high is unprofessional behavior. Also, the crew’s response and refusal to provide him a complaint book was severe service deficiency.

The court, apart from ordering the airlines to pay Rs. 50,000 to the man for his agony, asked to cover his legal expenses also, with Rs. 5000 more.

#PoweredByYou We bring you news and stories that are worth your attention! Stories that are relevant, reliable, contextual and unbiased. If you read us, watch us, and like what we do, then show us some love! Good journalism is expensive to produce and we have come this far only with your support. Keep encouraging independent media organisations and independent journalists. We always want to remain answerable to you and not to anyone else.

Leave a Reply

Your email address will not be published. Required fields are marked *

Featured

Amplified by

P&G Shiksha

P&G Shiksha Turns 20 And These Stories Say It All

Amplified by

Isha Foundation

Sadhguru’s Meditation App ‘Miracle of Mind’ Hits 1 Million Downloads in 15 Hours, Surpassing ChatGPT’s Early Growth

Recent Stories

Denied Tree-Cutting Permit, Bihar Authorities Build ₹100 Crore Road Curving Around Trees

38 Hours After Ahmedabad Crash, Air India Boeing 777 Drops 900 Ft Post-Takeoff; DGCA Grounds Pilots, Launches Probe

Delhi Court Closes CBI Probe in JNU Student Najeeb Ahmed’s 2016 Disappearance; Mother Vows to Keep Fighting

Contributors

Writer : 
Editor : 
Creatives :