IndiGo Stirs Controversy As Kashmiri Family Denied Boarding Due To Name Mix-Up

The Logical Indian Crew India

February 27th, 2019 / 5:35 PM

IndiGo Kashmiri Family

Image Credit: Wikimedia

IndiGo Airlines is at the centre of controversy because of allegedly stopping a Kashmiri family at the Delhi airport on February 24 from boarding a flight to Srinagar because of a mix up in the names on their identification documents and tickets.

As per the copies of the documents and the tickets, the ticket had the daughter’s middle name missing. On the Aadhaar card, the mother’s last name read “Bano”, but she had her husband’s last name “Banday” on the ticket.


IndiGo’s statement, passengers’ allegations

In a statement, IndiGo clarified, “As per Bureau of Civil Aviation Security (Avsec Circular 15/2017), the name on the ticket has to match with the name on the Govt. ID card. We do have provisions for name rectification but this was a case of name change. As per process, the ticket had to be cancelled and a fresh ticket needed to be booked. The option was declined by the passenger. As a gesture, we had still waived the cancellation charges and refunded them in full.”

However, eyewitnesses Mir Saqib, and former JNU student leader Shehla Rashid said that the family was harassed due to small discrepancy only because they were Kashmiris, The Quint reported.

Saqib claimed in his Facebook post that he and his mother were also offloaded from the flight when they tried to talk on behalf of the family. Following 15 other Kashmiris protesting, a CISF personnel SS Upadhyay attempted to calm down the situation and assured that they will allow the Kashmiri family to board the plane too, soon.


IndiGo ( DISCLAIMER : it's not about me it's about family in distress)Yesterday 9:30 am terminal 2 indigo counter no 1…

Mir Saqib ಅವರಿಂದ ಈ ದಿನದಂದು ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ ಸೋಮವಾರ, ಫೆಬ್ರವರಿ 25, 2019


The Kashmiri family claimed that they reached Jammu by train on February 25, Monday, as the boarding passes that were issued to them were taken away by IndiGo staff.

Mahvish, one of the family members, said that when they told the IndiGo staff they had travelled with these documents earlier, they became aggressive and misbehaved with them, reported Greater Kashmir. Security personnel were called to evict them, she claimed.

“Are we terrorists? Is that they saw Shopian, Pulwama, on tickets and harassed us?” said Mohammad Shafi, another family member.

Following a tweet by Shehla Rashid, other IndiGo users also shared their refund stories. 


Later, IndiGo replied to her tweet claimed that they did what they did following the procedure and protocol set by the DGCA, and that as a goodwill gesture, the entire cancellation charges have been waived off by them.



Also Read: Lucknow-Jaipur IndiGo Flight Returned To Lucknow After “High Vibrations” Mid-Air


Contributors

Written by : Sumanti Sen

Edited by : Poorbita Bagchi

Related Stories

Alwar Minor Molested

Rajasthan: Minor Girls Of Govt-Run Boarding School Molested By Warden’s Husband; Case Registered

IndiGo Flights Cancelled

Due To Lack Of Pilots, IndiGo Cancels 30 Flights On Tuesday, After 32 On Monday

IndoGo Flight Mishaps

Lucknow-Jaipur IndiGo Flight Returned To Lucknow After “High Vibrations” Mid-Air

Indigo Goair DGCA

After Mid-Air Shutdowns, DGCA Restricts IndiGo And GoAir From Using A320 Neo Planes Powered By PW Engines

Aravali Biodiversity Park

Gurugram: New Highway To Destroy 380-Acre Biodiversity Park Created By Citizens, Stirs Protests

flight attendant molested

Bengaluru Man Allegedly Molests 20-Yr-Old IndiGo Flight Attendant On Board, Arrested

Latest on The Logical Indian

News

Hindu Priest Attacked Near A Temple In New York’s Queens Area; One Arrested

Get Inspired

Power Of RTI: Five Times Right To Information Act Helped Unearth Major Scams

News

Men Are Migrating For Marriage More Than Ever, Figure Doubles In The Last Decade

News

Nirbhaya Rapist’s Photo Appears On Poll Hoarding, EC Issues Notice To Punjab CEO

News

Health Ministry Bans Use Of Antibiotic Colistin For Animal Food Industry

News

First In India: Andhra Pradesh To Reserve 75% Private Jobs For Locals

x

Stories that deserve attention, delivered to your inbox!

Handpicked, newsworthy stories which deserve the attention of a rational generation.