IndiGo Stirs Controversy As Kashmiri Family Denied Boarding Due To Name Mix-Up

The Logical Indian Crew India

February 27th, 2019 / 5:35 PM

IndiGo Kashmiri Family

Image Credit: Wikimedia

IndiGo Airlines is at the centre of controversy because of allegedly stopping a Kashmiri family at the Delhi airport on February 24 from boarding a flight to Srinagar because of a mix up in the names on their identification documents and tickets.

As per the copies of the documents and the tickets, the ticket had the daughter’s middle name missing. On the Aadhaar card, the mother’s last name read “Bano”, but she had her husband’s last name “Banday” on the ticket.

IndiGo’s statement, passengers’ allegations

In a statement, IndiGo clarified, “As per Bureau of Civil Aviation Security (Avsec Circular 15/2017), the name on the ticket has to match with the name on the Govt. ID card. We do have provisions for name rectification but this was a case of name change. As per process, the ticket had to be cancelled and a fresh ticket needed to be booked. The option was declined by the passenger. As a gesture, we had still waived the cancellation charges and refunded them in full.”

However, eyewitnesses Mir Saqib, and former JNU student leader Shehla Rashid said that the family was harassed due to small discrepancy only because they were Kashmiris, The Quint reported.

Saqib claimed in his Facebook post that he and his mother were also offloaded from the flight when they tried to talk on behalf of the family. Following 15 other Kashmiris protesting, a CISF personnel SS Upadhyay attempted to calm down the situation and assured that they will allow the Kashmiri family to board the plane too, soon.

IndiGo ( DISCLAIMER : it's not about me it's about family in distress)Yesterday 9:30 am terminal 2 indigo counter no 1…

Mir Saqib ಅವರಿಂದ ಈ ದಿನದಂದು ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ ಸೋಮವಾರ, ಫೆಬ್ರವರಿ 25, 2019

The Kashmiri family claimed that they reached Jammu by train on February 25, Monday, as the boarding passes that were issued to them were taken away by IndiGo staff.

Mahvish, one of the family members, said that when they told the IndiGo staff they had travelled with these documents earlier, they became aggressive and misbehaved with them, reported Greater Kashmir. Security personnel were called to evict them, she claimed.

“Are we terrorists? Is that they saw Shopian, Pulwama, on tickets and harassed us?” said Mohammad Shafi, another family member.

Following a tweet by Shehla Rashid, other IndiGo users also shared their refund stories. 

Later, IndiGo replied to her tweet claimed that they did what they did following the procedure and protocol set by the DGCA, and that as a goodwill gesture, the entire cancellation charges have been waived off by them.

Also Read: Lucknow-Jaipur IndiGo Flight Returned To Lucknow After “High Vibrations” Mid-Air


Written by : Sumanti Sen

Edited by : Poorbita Bagchi

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