Union Home Minister Rajnath Singh on Thursday launched a mobile application for grievance redressal of the Central Armed Police Forces (CAPFs) personnel.
The CAPF includes jawans from the BSF, the Central Reserve Police Force (CRPF), Central Industrial Security Force (CISF), Indo-Tibetan Border Police (ITBP) and Sashastra Seema Bal (SSB).
The announcement of the app comes four months after a Border Security Force (BSF) jawan, Tej Bahadur Yadav, took to social media to voice his complaints with the paramilitary force.
“The CPAFs are one of the most disciplined forces. If they are disciplined, this does not mean that they do not have emotions. They also have some personal problems and the system keeps on resolving their problems from time to time,” said Rajnath Singh as reported by The New Indian Express. ” This has given a ‘Digital Option’ to jawans to lodge their grievances and he is just one click away from jawans,” he added.
Acting as a portal for troopers to air their problems directly to the ministry, the app will be reviewed by Singh every month, where he would also check the status of the redressal grievances.
“The MHA will intervene, wherever required,” he said adding that everybody should benefit from the telecom revolution.
However, Paramilitary officials said the app, which has been developed by the IT wing of the BSF, will not be available on the BSF website for security reasons. Entry into the portal will be stringent, with access granted to only the personnel. The general public will not be able to download it.
The Home Ministry appreciated the dedication of jawans to serve the nation and said that the government is making efforts for their welfare. To curb stagnation, 34,000 jawans have been promoted to Head constable position, he further pointed out.
Singh further said that families of jawans who have sacrificed their lives while on duty should get a minimum assistance of Rs 1 crore. To enable willing donors to contribute in this regard, the government has launched a web portal ‘Bharat ke veer’.
Over a week after BSF jawan, Prem Sagar, was beheaded by Pakistani intruders along LoC, his wife received donations amounting to Rs 15 lakh through the portal.
The Logical Indian appreciates the moves taken by the government to address grievances of our soldiers in a better and more transparent manner.