Delhi: Pvt Hospital Asked To Pay Rs 25 Lakh To Patient's Kin For 'Deficiency' In Service
Delhi consumer commission asked a private hospital in the national capital to pay a sum of Rs 25 lakh to the family of a deceased for “deficiency in services.” Reportedly, Delhi State Consumer Disputes Redressal Commission has asked the Jaipur Golden Hospital to pay Rs 24 lakh as compensation and Rs 1 lakh as litigation cost to the family of Nitin Dabla.
Family to be compensated
According to NDTV, the panel said, “This may serve the purpose of bringing about a qualitative change in the attitude of the hospital for providing service to the human beings as human beings.” The panel comprising judicial member O P Gupta and member Anil Srivastava further added, “Human touch is necessary; that is their code of conduct; that is their duty and that is what is required to be implemented.”
According to the complaint, Nitin Dabla (37) in the year 2011 had a boil on his right thigh which got swollen. He visited the hospital on February 9, the same year for treatment. He was then admitted to the hospital, and looking at the seriousness of the matter, the consulting doctors decided to conduct a surgery on the same day at 7 pm.
Medical negligence of Delhi hospital doctors
Reportedly, a blood transfusion was done on February 15 as a part of his treatment procedure. However, the complainant said that the blood being thick, could not pass through the pipe. It also said that despite the patient’s deteriorating conditions, the doctor, despite being aware of his condition, did not bother to check his status. Adding to the patient’s woes, the blood transfusion resulted in an infection which led to the patient becoming unconscious.
The complaint said,“The worst was that the oxygen mask lying there could not be put into operation since the cylinder attached was empty, something unheard of and unprecedented in any hospital.” Even though the doctor came after 15 minutes and tried to revive him, Nitin was pronounced dead.
The hospital had reportedly contended that the family has suppressed the fact that the patient was diabetic in nature. However, the commission did not take this into account since it is the hospital’s duty to make the necessary investigations before starting the treatment.
Similarly, on August 2018 after eight years, the State Consumer Disputes Redressal Commission, Chennai, had upheld the order of the Coimbatore District Consumer Forum and thereby directed a private hospital to pay a compensation of Rs 5 lakh to the family members of a woman for committing medical negligence in an operation performed on the woman in 2010.
The Logical Indian take
In the case of Nitin, after seven years, the family of the victim will get their rightful compensation. Every year, cases of medical negligence by doctors or hospital staff crop up. We urge people to report such cases on time to steer clear of complications and the medical practitioners should, at the same time be held accountable. Perhaps. a provision for fast-track courts and streamlined appeal system can further reduce the hassle.