Delhi Govt To Penalize Officials And Compensate Residents For Any Delayed Services

The Logical Indian

November 16th, 2015

Image : IBN

The Delhi government has floated a suggestion that can drastically ease the problems of work delays and inefficiencies in public offices. Delhi CM Arvind Kejriwal told the press that a proposal was under works to expedite the process using which citizens can claim compensation for services delayed by government departments. A legislation in this regard is to be tabled in the next assembly session.

There are a total of 371 services that cover almost all departments as of now but chief minister has asked the head of departments to review the list.

Previously, applicants were allowed to claim compensation for delays but the process was not automatic. As per the Delhi AAP government, due to the wrong design of existing laws, no claim for compensation has been filed so far in the last three years.

“Under the amended law, if you are promised delivery of a certificate within 15 days but don’t get it, then from the 16th day the compensation clause will kick in automatically. And once you get the certificate, you will be notified of the compensation amount and within 15 days the competenent authority will submit the amount directly in your account. Later the competent officer will fix the responsibility and decide from whose account money will be deducted. Only the minister in-charge will have the power to waive the amount,” Kejriwal said.

Kejriwal also said that the amended legislation will ensure both rewards and penalties as officials who perform well and are not complained against will receive handsome rewards.

The revised Right of Citizen to Time Bound Delivery of Services is expected to be implemented from January 1 after the rules have been framed and cleared. The compensation will be paid on the basis of a daily fine that will be recovered from the salary of the official found responsible for causing the delay.

This law could result in work happening much faster in government offices as the officers will not want to delay things and attract any penalty.

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