Australian Court Fines Apple $9 Million For Misleading iPhone And iPad Owners

The Logical Indian Crew

June 19th, 2018 / 5:34 PM

Apple Fined

Image Credits: Revieweddailyo

Tech giant, Apple has been fined $9 million by an Australian Federal Court for making false or misleading representation to its customers about their consumer rights. This is one of the highest penalties for a breach of consumer laws, reported ABC.


Investigation Into The Complaints

The court action came after an investigation over complaints of an “error 53” which disabled some iPhone and iPads after users downloaded an operating system update. The Australian Consumer and Competition Commission (ACCC) then took actions against Apple US and its Australian counterpart, Apple Pty Ltd in the Federal Court.

Reportedly, the company has been fined for telling its customers that their devices could not be fixed if a third party had previously repaired it. ACCC Commissioner Sarah Court told The Sydney Morning Herald, “They were being refused a remedy of any kind by Apple on the basis that their device had had unauthorised repairs, and those repairs could be as minor as just having a cracked screen replaced on an iPhone or iPad, which all of us need to do from time to time,”


Australian Consumer Laws

However, the Australian Consumer Laws states otherwise. “Customers and consumers are free to have screens, and other repairs are done on their devices by third-party repairers, so long as that repair doesn’t damage the underlying system of the phone,” added Sarah.

She further said that the Federal Court merely stated the fact that if someone other than Apple had repaired an iPhone or iPad, it could not result in the consumer guarantees ceasing to apply or the consumer’s right to a remedy being extinguished.

Reportedly, Apple has admitted that at least 275 Australian customers had been misled after the US-giant informed them that they were no longer entitled to remedies like a repair or replacement if an unauthorised third party had repaired their device.

Additionally, these representations were made between February 2015 and February 2016 on their US website, in-store and over customer service phone calls as well.

Moreover, it had also been alleged that the company had been giving refurbished units to its customers as replacement devices. Setting the records straight, ACCC said that customers are entitled to new devices if there’s suffer a major failure.

Apple in Australia is going to implement an “outreach program” and compensate about 5000 Apple device owners who have been affected by “error 53.”


Contributors

Written by : Sromona Bhattacharyya

Edited by : Abhinav Joshi

Share your thoughts..

Related Stories

European Union Fines Google Rs 35,000 Crore Over Android

Karnataka gift MPs

Karnataka MPs Including BJP MPs Get iPhone X Allegedly From State Minister Who Is Accused of Tax Evasion

India No Longer The Largest No Of Poor Study

India’s Extreme Poor Decrease From 125 Million In 2016 To 73 Million People In 2018: Study

Indian Railways To Go Stringent On Baggage Rules; Impose Fines Six Times The Luggage Rate

6 crore trees MP

MP: 1.5 Million Volunteers Plant 66 Million Trees In 12 Hours In A Record-Breaking Environmental Drive

Cuckoo Hostel

A House Cheaper Than An iPhone? These Tiny Homes Might Be The Answer To Sustainable Urban Housing

Latest on The Logical Indian

News

Irregularities Worth Rs 97,000 Crore Found Under Samajwadi Party’s Rule In UP: CAG Report

My Story

My Story: I Don’t Want To Have A Pizza In 30 Minutes At The Cost Of Someone’s Life!

News

Asian Games Medalists Given Only Bouquets In IOA Ceremony After Names Misspelt In Cheques

My Story

My Story: I Fought And Escaped Being Raped, The Police Delayed To Register My Complaint And Take Action

News

Maharashtra: H1N1 Claims 75 Lives In Two Weeks; 6,000 Others Hospitalised Due To Fever

News

Indian Businessman Wanted For Rs 5300 Cr Fraud May Have Fled To Nigeria, Say Officials

x

Stories that deserve attention, delivered to your inbox!

Handpicked, newsworthy stories which deserve the attention of a rational generation.