Airtel Controversy Is One Of The Examples Of ‘Bigotry’ On Display

The Logical Indian Crew India

June 19th, 2018 / 5:50 PM

Airtel Muslim Twitter

Image Credits: Madhyamam

Bharti Airtel embroiled themselves in controversy as one of their customers denied talking to a Muslim representative because of his religion. Further, she asked Airtel to provide her with a Hindu representative to resolve her problem. After which another Airtel representative took the Twitter thread forward. This reaction of Airtel generated anger in many, as they accused Airtel of not standing up for discrimination on the religious lines. More than airtel’s wrong handling, we need to see this case as where a citizen is flaunting her bigot behavior. 


What happened

On Monday evening, a woman named Pooja, who is a Direct-to-Home (DTH) customer of Airtel expressed her displeasure on the Airtel’s Twitter handle about the problem she faced and how badly one of Airtel representative behaved with her.

After which the Airtel telecom service providers generated a standard response. The Airtel Bharti representative assured her of proper assistance and told her that the company would take a closer look at the matter.



A resident of Lucknow, Pooja was dissatisfied with Airtel’s response as it was sent by a ‘Muslim’ Representative Shoaib. Further, she asked for a ‘Hindu’ representative as she did not believe in the work ethics of Muslims.

In response to her above complaint, Airtel responded with another Airtel customer representative named Gaganjot.



This response of Airtel gathered a lot of negative attention from the people. Subsequently, a lot of people started accusing Airtel Bharti of not standing against ‘bigotry.’ Some threatened Airtel of giving up their Airtel connection.



Jammu and Kashmir minister Omar Abdullah, was among many other people who expressed their anger, tweeted:



Hours later, by the time damage was done and Airtel had already gained a lot of criticism, it responded saying that they don’t encourage discrimination.



“The first tweet (posted by Shoaib) was a standard response. As per procedure, if a customer is not happy with a resolution officer, another person takes over. We are not pandering to anyone’s religious biases,” said an Airtel spokesperson, while speaking to the First Post.

However, many see Airtel response as a reaction to the backlash they received on Twitter.



The Logical Indian Take

While many have criticised Airtel’s handling of the customer request, it is still disheartening to see how the hatred against one community has seeped so much into the public conscience.  A citizen asking a corporate company to provide a representative of a certain religion can be called ‘bigotry on full display’. We as a nation should be proud of the diversity and should respect every human being irrespective of his/her religion. We cannot ascertain if the customer representative was changed intentionally or it was just providing representatives on first come first serve basis but it can be said that the Airtel customer representative who handled the request may not have understood the full implications of his decision.


Contributors

Written by : Ridhima Gupta

Edited by : Abhinav Joshi

Share your thoughts..

Related Stories

Woman Complains Of Aadhaar Getting Linked To 9 Mobile No. Without Her Knowledge, UIDAI Replies, “Now You Know’’

Airtel Deposits Rs 167 Crore In Their Payments Bank Without Customer Consent

What Would The Internet Be Like Without Net Neutrality? Portugal Is An Example

Beware: Youth Loses 1.30 Lakh After Receiving Hoax Call To Link Aadhaar Card To Phone Number

Beware: Youth Receives Hoax Call To Link Aadhaar Card To Phone Number, Loses 1.30 Lakh

Hyderabad: Woman Runs 42 KM Marathon In Saree To Promote Handloom

Latest on The Logical Indian

Exclusive

The Institutes Of Eminence And The Jio Institute Furor: The Wrong Debate For India And Its Youth

Get Inspired

Paralysed At 18 To Becoming A Para-athlete At 30; Meet Haryana’s Ekta Bhyan Who Won Gold For India

News

People Accused Of Crimes By CBI Being Appointed As CBI Officers; Complains CBI To Vigilance Commission

TLI Explains

TLI Explains: Can Aligarh Muslim University Allow Reservation For SC/ST Students?

Awareness

3.5 Cr Elderly Poor Are Being Given Pension Of Mere Rs 200 For Last 12 Yrs

News

Chennai: 12-Yr-Old Raped By 22 Men For 7 Months In Apartment Complex; Girl Was Drugged & Filmed

x

Stories that deserve attention, delivered to your inbox!

Handpicked, newsworthy stories which deserve the attention of a rational generation.