My Story: This Is How I Caught A Petrol Pump Staff Cheating Their Customers
January 14th, 2016
Source: HN Venkatesh
“To catch a thief, as they say goes, think like a thief. When the thief is caught, why he should only get a rap on the knuckles and let go?
This morning I took my car to fill diesel at Sree Lakshmi Service Station (Bharat Petroleum dealer), MS Ramaiah Road, Jalahalli, Bangalore.
Asking the attendant to fill full tank, I got down to give my card. The attendant stopped the dispenser when the reading was showing Rs.300.
When asked why the delivery is only for Rs.300 when I had asked for full tank, he pretended about not listening to me fully and then continued to fill the tank without resetting the dispenser to zero.
I was observing the settings. While the tank was being filled, as a diversionary tactic, another attendant tried to engage me in a conversation by saying that I need to check the air pressure in the tyres. I am aware of this dirty trick and therefore ignored his advice.
Now about the day light robbery. The guy who took my card, gave me a charge slip for Rs.2300 for 48.25 litres. When I asked him how it is possible to fill 48.25 litres when the tank capacity is 42 litres, he felt his pant falling down, and meekly apologized.
Upon raising my voice, in comes the manager. He looked at his staff as though he is making an aerial survey to assess the damage. When I demanded the dispenser-generated bill, the bill was for Rs.2000.29 for 41.97 litres – exactly for the tank capacity. The thief was caught and the extra money of Rs.300 was returned to me.
The gas station is located on a busy road. If 20 customers are cheated like this per day, the attendant makes a cool Rs.2 lakhs per month, tax free. Through ill gotten money, he may drive Audi in future but I will still be driving my Verna car, purchased from my hard earned money and after paying myriad taxes.
Friends, be careful” – HN Venkatesh
It is duty of both the consumers and petrol pump staffs/owners to prevent such malpractices. We urge all the consumers to always cross-check your bills. In case of you encounter any such malpractice or fraud practices, please bring it to our knowledge. We would do the best in our capacity to spread awareness and resolve the issue.