Dear Sir,

I would like to bring to your kind notice that a major scam is going on in your Bangalore Indian Oil Petrol Pumps.

I have been visiting your Indian Oil Petrol Pump (MS Ramaiah Road) for a year now. There is an interesting way by which they cheat their customers. So here it goes:

There are usually two people standing at every kiosk, one who takes the money and the other who fills up the gas. When I pay the person to fill up petrol worth 500/-, they take the money and they input petrol for 100 rupees in the machine, insert the nozzle in the tank but don’t start the fill. In a while, the person who takes the money pretends that there was a confusion and tells the other person that it’s 500 bucks to be filled in, not 100. The other person says he has already filled in 100 rupees and will fill for 400/- more. So they end up filling for only 400 rupees whereas they take 500 rupees.

I have faced this same issue for more than 10 times. Initially I didn’t take notice, but on recurrence, I confronted them. They apologized and asked me not to raise a complaint. So I excused them with a warning.

Today I went to get gas worth 200 bucks. They tried to cheat me in the same manner. First they pretended to fill in for 50 rupees and then actually 150 more. I went to the manager, and he was more interested in verbal clarification rather than letting me write a formal complaint in the Complaint/Suggestion Register. However today I managed to procure the register and write a complaint. I have attached a snapshot for your reference. Upon consulting with a few more customers at the bunker, I realized lots of other people are facing the same issue. I think all the employees at the bunker are involved in this. Kindly investigate and take necessary actions. I am also going to file a case with the consumer court shortly.

Thank you for your cooperation.

Thanks and Regards,
Chanchal Rungta