Customer Care Conversations : The Frustration We All Go Through – But Why?
August 4th, 2015
One day I woke up and I got a ping sound from my mobile, guess what, it’s from the customer care.
The message is “Thank you for activating our Value added service, 30/- is deducted from your account.
Enjoy more of our services by dialing *something something*something#”. I have only one thing to say at that time. Do I have a time for all this crap. Did I really do that? No; not at all. I called the customer care and the thing is that please dail 1 for this service, dial 2 for this and so on.
They kept me in waiting for around 15 minutes & after that they picked the call with a very formal voice, and after all the formalities they said sir you have activated this service, we can’t do anything.
Finally the call is forwarded to the senior EXECUTIVE for convincing the same crap that we didn’t do. After lots of talks they said we have forwarded your issue to the next department, your issue will be solved within 48 hours.
They are so confident that you have to be convinced. Now the wait starts. Wait of that 30/-. Some of us forget that there is also a word called patience. I called again & waited 15 minutes again. They replied that your issue is under process. And automatic cut the phone.
Now the Judgment Day comes. After 3 long days I called again & explained everything again. Waited several times for several minutes between the call because of technical issues & got the reply that “Sorry sir according to our policy we only have the data for the last 3 days” & your issue is before that date. And at last we have only one option “Ignore”.
This is the thing that we all faced. Is it right? I don’t think so. That small amount may be ignorable but the question is why? A voice is needed. I don’t want to be trapped again.
Submitted by Gaurav Singh