Consumer Affairs Toll free number

Consumer Awareness

Good To Know : How Can Consumers Register Complaints Related to Products and Services?

Pavan Manikanta Kumar

August 31st, 2016

SHARES

National Consumer Helpline(NCH)  website has been launched by the Department of Consumer Affairs to create awareness,advise and redress consumer grievances and act as a central registry for lodging consumer complaints.

National Consumer Helpline supports consumers by:

  • Guiding consumers in finding solutions to problems related to Products & Services.
  • Providing information related to Companies and Regulatory Authorities.
  • Facilitating consumers in filing complaints against defaulting Service Providers .
  • Empowering consumers to use available Consumer Grievances Redressal Mechanisms, Educating Consumers about their Rights and Responsibilities.
  • Developing the awareness among Consumers about their Rights and Responsibilities.

Also read: A Simple Feedback From You Can Make Indian Railways Provide Better and Improved Facilities

PART 1

Procedure To Register Your Grievances Online.

Complaint registration:

You can register your grievances against any product or company in three ways

  1. You can call to register your complaint 1800-11-4000 OR 14404 – Timing: All Days Except National Holidays (09:30 AM To 05:30 PM) OR
  2. SMS on this Number 8130009809 . They will get back to you. OR
  3. Register online your complaint at National Consumer Helpline web portal and go to complaint registration, you need first register yourself with the portal.

Tracking the complaint: The consumer can track his/her complaint at  http://consumerhelpline.gov.in/track-complaint.php

Different states consumer helplines can be found here: http://consumeraffairs.nic.in/forms/contentpage.aspx?lid=612


Disclaimer : *This information is subject to periodic government policy / process change. Kindly contact the concerned department to cross check for recent updates, if any.

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