Now Address Insurance Related Queries Without Leaving Your Favourite Social Media Platform

Propelled by

Reliance General Insurance

July 19th, 2018 / 12:15 PM

RIVA

We often put our needs aside for our family. We are ready to sacrifice everything for them.

Family always comes first and it is our responsibility to look after their well being.  We are all also aware that uncertainty is a part of life. So, we need to take appropriate measures to counter uncertainty by always being prepared.  

The rising pollution in India poses a serious health threat to human beings. So, in times like these, the utmost concern is the sky-high medical expense. Hence, buying an insurance policy should not be viewed as an item of luxury, instead, its a necessity. And not just health insurance, with life becoming more and more unpredictable with time, a person will need different kinds of policies.

With fewer companies catering to the needs of millions of people, it becomes difficult to make the insurance-buying ride smooth and hassle-free. It becomes troublesome to understand the various aspects of insurances. There are various dos and don’ts. And buying a policy is not the end of the trouble. A person has to pay a regular premium, renew insurance policies, get a soft copy of the insurance policy, intimate a claim, check the status of claims and other service requests. But, in our busy schedule, where is the time to do all these?

On one hand our country is moving towards digitisation and on the other hand, we are still running from pillar to post to get all these things done. Understanding the depth of the issue, Reliance General Insurance has come up with an innovative idea to introduce a chat-bot called RIVA (Reliance Interactive Virtual Assistant) which promises to solve all your insurance related query just with a tap of your finger.

RIVA is an interactive AI Powered chat facility that is not only accessible via Reliance General Insurance’s website but also through Facebook messenger, which means that users can do tasks like buying, renewing or intimate a claim or track their service request regarding their insurance policy on their favourite social media platform, any day and anytime. With this, users can get their insurance needs fulfilled in a way that is truly intuitive and seamless, saving a lot of time in the process. It is truly pioneering as the whole process will be interactive and automated. It is like a DIY project, Do Insurance Yourself.

As the bot is AI-powered virtual assistance, it practically eliminates human intervention or the need to connect with the call centre/IVR. A customer can buy a policy at his/her convenience and the best part is, it can be accessed any time of the day. While we can’t avoid or predict the future, policies are slowly becoming a need and RIVA “by Reliance General Insurance” is going to make, buying policies hassle free.

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