Wifi On Flights And Easier Refund Rules; Civil Aviation Ministry Draft Passenger Charter

The Logical Indian Crew

May 24th, 2018 / 6:14 PM

Image Credits: Twitter, News HuntSuresh Prabhu/FB

On May 22, the Civil Aviation Ministry notified the draft passenger charter which aims to identify, list and institutionalise various rights and entitlements for the consumers. The ministry plans to implement it in few months and has now placed the draft in public domain for discussion. Minister of state for civil aviation, Jayant Sinha, unveiled the passenger charter and said that the draft includes measures for ensuring security and safety of passengers. Suresh Prabhu, Minister of Civil Aviation, tweeted several important proposals from the draft charter. 

The civil aviation ministry has also allowed the use of Wi-FI onboard flights. Passenger Charter and WI-FI connectivity have added value to the other progressive measures started by the ministry. Air Sewa app and website was launched in 2016 to allow flyers to file grievances and also act as a knowledge base. An initiative called DigiYatra aims for ‘paperless’ boarding and integration of technology related to enhancing the consumer experience.

Passenger Charter and Citizen-friendly inititatives by the Ministry of Civil Aviation
Initiatives by the Ministry of Civil AviationTwitter

Highlights of the proposed Passenger Charter








There are also specific provisions to enhance the travel experience of persons with disability and/or reduced mobility. Airport-related provisions include the availability of trained medical professionals and ambulance present at all hours at all airports. The private airline companies are already implementing several of the above provisions. This move by the government aims to standardise and institutionalise the same across the board.  Indigo and Vistara, as reported by Moneycontrol, came out in support of the Passenger Charter.

These proposals are still in the drafting stage. There are many more issues being suggested by citizens which can be added to the list. One such example is to clarify and include in the charter, the accountability of the airline when a person having a valid ticket is denied to board the plane.


What is a Passenger Charter?

Passenger charter or a citizen’s charter is a list of commitments made by an organisation to the consumers. It aims to set clear standards regarding the quality of service, choice of options, and overall enhance the customer experience.

It is part of the government’s move towards better governance. Citizen’s charter goes hand in hand with a robust grievance redressal framework, as without accountability, there can’t be transparency.


Contributors

Written by : Abhinav Joshi

Edited by : Bharat Nayak

Share your thoughts..

Related Stories

Ministry Of Information And Broadcasting Invited Tenders To Create ‘The Ministry Of Truth’

Kerala: Porter Uses Railway WiFi To Learn, Cracks Civil Service Written Test

transgender

Give Equal Rights To Transgenders In Jobs: SC Issues Notice To Civil Aviation Ministry, Air India

Uniform Civil Code

Eminent Indian Citizens Give A Draft For Uniform Civil Code To Law Panel, Know About It

My Story: Finally, The Chief Minister Of Gujarat Helped Me Out And Within A Few Months I Was In The US — Studying At An Aviation Training Inc Hayward, California

This Smart Village In Gujarat Went From Having No Electricity To Wifi, RO Water Purification And Solar-Power Streetlamps

Latest on The Logical Indian

News

Govt Overlooks Major Concerns While Proposing New Groundwater Rules

News

Karnataka: Cabinet Gives Nod To Amend RTE Act; To Give First Preference To Govt Schools

Exclusive

Meet Meerut’s Club 60, A Group Of Senior Citizens Working Towards A Greener Environment

Get Inspired

Going Forward: After Two Trains Ran Over His Legs, This Man Found A Passion For Dancing

Fact Check

Fact Check: From Pakistan’s Flag Waved In Rajasthan To Rahul Gandhi’s U-Turn On Loan Waiver

Awareness

Central Govt Spent Rs 5,245 Cr On Ads Since 2014 Says Union Minister Rajyavardhan Rathore

x

Stories that deserve attention, delivered to your inbox!

Handpicked, newsworthy stories which deserve the attention of a rational generation.