On October 8, 2025, a SpiceJet flight SG-12 from Dubai to Delhi landed at Indira Gandhi International Airport with 148 passengers but remarkably, without any checked luggage. The airline cited the aircraft’s weight restrictions as the reason for offloading all bags at Dubai before takeoff.
Passengers were taken aback by the situation, confused and inconvenienced by having no access to their belongings upon arrival. Despite reassurances from airline staff about the luggage being sent on subsequent flights, no official statement has been issued by SpiceJet, escalating passenger frustration and calls for accountability.
Passengers Shocked by Absence of Luggage
Upon arrival in Delhi, passengers waiting at the baggage carousel were stunned to find that there was no luggage to collect. The conveyor belt remained empty, sparking immediate concern and bewilderment.
Pratham Chaudhary, Ghaziabad told the Dainik Bhaskar, “People started asking around and realised all the bags were still in Dubai. It was a shocking moment for all of us.” Many passengers expressed scepticism about the explanation that the aircraft was overweight, questioning how airlines would only decide to offload baggage after boarding. Suhana Bisht from Noida remarked, “It’s hard to understand how such a thing can happen without prior notice. Essential items like medicines and clothes were stuck in luggage we could not access.”
The incident quickly gained traction on social media, where users criticised SpiceJet’s handling of the situation, highlighting poor communication and passenger welfare concerns.
148 passengers landed safely in Delhi from Dubai —
— Ashish Pandey (@AshishPandeyH) October 9, 2025
but their luggage decided to stay back in Dubai! 🎒✈️
No announcement, no info — passengers found out only after landing!
Trust in airlines is now flying higher than the luggage itself! 😅 pic.twitter.com/9nkxpUJjVy
Operational Difficulties and Repeated Disruptions
This luggage mishandling incident is not isolated. Just a day prior, SpiceJet faced significant backlash after cancelling its Jaipur–Dubai flight following a 14-hour delay, leaving passengers stranded without proper care or communication.
Over recent months, SpiceJet has experienced multiple operational issues involving baggage, including luggage disappearing on international routes such as the Dubai–Pune flight. While the airline promised to resolve the luggage issue by transporting bags on the next flights, the lack of an official detailed statement has intensified public dissatisfaction.
These repeated disruptions have cast doubt on SpiceJet’s operational management and passenger service standards, raising questions about its preparedness and ability to handle international operations smoothly.
The Logical Indian’s Perspective
This troubling event exposes critical gaps in airline accountability and passenger communication during disruptions. The Logical Indian advocates for transparent corporate conduct where passenger dignity and convenience are paramount.
International travel by its nature involves complexities that require companies to be particularly conscientious about handling passengers’ belongings with care and respect to maintain trust. Empathy and clear communication are not optional but foundational to preserving positive customer relationships. As incidents like these increase, the aviation sector must urgently prioritise operational improvements, swift customer redressal, and proactive communication strategies.
दुबई से 148 पैसेंजर को लेकर @flyspicejet की फ्लाइट नई दिल्ली आ गई। उन सभी का लगेज दुबई में रह गया। वहां स्टाफ ने इसके बारे में नहीं बताया। लैंडिंग के बाद जब यात्रियों ने अपने बैग मांगे तो पता चला कि बैग तो विमान में हैं ही नहीं। अब यात्रियों से फार्म भरवाया गया है।#SpiceJet pic.twitter.com/JMXS3MZa2i
— Tariq Iqbal (@tariq_iqbal) October 9, 2025
