A recent incident at Chandigarh Airport has raised significant concerns regarding the accuracy of baggage weighing systems after passenger Daksh Sethi discovered a 2.3 kg discrepancy for the same bag weighed at two different counters. Following his viral social media post, which included a video of the incident, discussions about the reliability of airport weighing machines have intensified.
In response to the complaint, IndiGo assured passengers that their weighing machines are regularly calibrated and certified by the airport operator, and they have acknowledged Sethi’s feedback.
Weight Discrepancy Sparks Debate
On January 30, 2025, around 4:00 PM, Daksh Sethi was checking in for his IndiGo flight from Chandigarh to Delhi when he encountered a perplexing situation. After weighing his luggage at two separate counters within the airport, he was shocked to find a significant difference of 2.3 kg between the readings.
This inconsistency prompted Sethi to take to social media, where he shared a video documenting the incident and expressed his concerns about the reliability of the weighing machines. “These little things break our trust in the system,” he stated, emphasising his anxiety as a frequent flyer who often faces hefty extra baggage fees. His post quickly garnered attention, sparking a broader conversation about accountability in airline operations and passenger rights.
Background Context on Weighing Machines
This incident is not an isolated case; it follows a series of complaints from passengers regarding discrepancies in service quality across various airlines. Many travellers have shared their own experiences with weight inconsistencies at airports, leading to frustration and confusion over additional charges. The situation raises important questions about why calibration certificates for weighing machines are not universally mandated, particularly in high-traffic environments like airports where accuracy is crucial.
In response to Sethi’s concerns, IndiGo issued a statement affirming that their weighing machines are calibrated and certified by the airport operator at regular intervals. They reassured customers that they take feedback seriously and are committed to maintaining high standards of service.
Public Reaction and Social Media Response
The incident at Chandigarh Airport has sparked a wave of reactions across social media platforms, with many users sharing their own experiences of inconsistencies in baggage weighing. Some expressed solidarity with Daksh Sethi, echoing his concerns about the reliability of airport equipment. Comments flooded in, with passengers recounting similar discrepancies that led to unexpected charges and frustrations during their travels. Others called for stricter regulations and oversight regarding the calibration and maintenance of weighing machines at airports.
The hashtag #WeighingInOnTrust gained traction as users voiced their opinions on the need for greater accountability from airlines and airport authorities. This public discourse not only highlights the importance of passenger rights but also reflects a growing demand for transparency in the travel industry.
The Logical Indian’s Perspective
This incident highlights an urgent need for transparency and reliability within airport operations, especially concerning baggage handling processes that directly affect travellers’ experiences. As we navigate an increasingly complex travel landscape, fostering trust between airlines and their customers is essential for ensuring smooth travel experiences. Discrepancies like these not only inconvenience passengers but also raise broader questions about accountability and quality assurance in service sectors.
At The Logical Indian, we advocate for systemic improvements that enhance customer experiences while promoting fairness and integrity in all interactions. We encourage our readers to reflect on their own travel experiences: How can we collectively ensure that our journeys remain seamless and trustworthy? We invite you to share your thoughts and stories with us to foster constructive dialogue within our community.
