Khadim Batti’s death comes as Whatfix stands at a very different scale from the Bengaluru startup he co-founded in 2014.
The enterprise software company now serves more than 700 customers across 30-plus countries and has built a business around helping companies get employees to actually use the software they buy.
Batti, Whatfix’s co-founder and CEO, died on September 1, 2026, following a sudden cardiac arrest, the company confirmed. He leaves behind a company that has moved from digital adoption software into AI, enterprise analytics and simulation.
From Engineer To Founder
Before building Whatfix, Khadim Batti had already spent years working in technology. He began his professional journey in engineering and later worked at Huawei Technologies India, where he met future Whatfix co-founder Vara Kumar Namburu.
Batti subsequently explored entrepreneurship before co-founding Whatfix in 2014. His transition from technology professional to startup founder marked the beginning of a journey that would eventually make him a recognised figure in India’s SaaS ecosystem.
From Bengaluru To Global SaaS
Batti co-founded Whatfix with Vara Kumar Namburu in 2014. The company’s core proposition was straightforward but commercially important: enterprises were spending heavily on software, but employees often struggled to navigate and adopt those systems.
Whatfix built an in-application layer that provides guidance, training, analytics and support while users work inside enterprise applications.
The model eventually took Whatfix beyond its Indian beginnings. By September 2024, Batti told TechCrunch that the company had more than 10 million users and 700 customers, including Shell, Microsoft, Schneider Electric and Cisco. Whatfix’s own current website now reports more than 700 customers across 30-plus countries.
The company’s customer base also includes more than 80 Fortune 700 enterprises, according to Whatfix’s corporate announcements. Its latest public materials show that the business continues to operate globally, with activity spanning North America, Europe, Asia and other markets.
$125 Million Funding Milestone
Whatfix’s transformation into a major enterprise SaaS company was reflected in its September 2024 Series E funding round. Whatfix raised $125 million from Warburg Pincus, with existing investor SoftBank Vision Fund 2 also participating. Economic Times reported that the transaction valued Whatfix at around $800 million, compared with $568 million after its 2021 funding round.
The funding also highlighted the company’s changing strategy. Whatfix said the capital would support expansion in the US, Europe, the Middle East and Asia-Pacific, while allowing it to invest beyond its traditional digital adoption platform.
AI Became The Next Bet
By 2025, Batti was positioning AI as the next major stage in Whatfix’s evolution.
In a May 2025 interview with Mint, he said AI products represented 1.5% of Whatfix’s revenue and expected that contribution to reach 15–20% by the end of calendar 2026. At that time, the company’s core Digital Adoption Platform still accounted for 93% of revenue.
The strategy has since moved from plans to products. In September 2025, Whatfix launched three AI agents across its platform, powered by its ScreenSense technology. The agents were designed for authoring, analytics insights and in-application guidance.
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